Sorry I am writing in english. I have similar kind of problem: electrical heat never goes on, neither 3 kW or 9 kW (=stage 1 & 2).
Everything went fine down to -20 C (both heating the floors and water) but now when we have here down to -26 C it cannot provide enough energy any more solely with compressor. There is this setting "time before electrical heat" but it does not seem to have any effect. Furthermore I can't understand why it powers down to compressor step 3 when making warm water. It takes time without electric heat to reach the set value and all this time is out from radiator heat.
The brochure claims that this unit can cleverly turn electric heat on when needed. It just does not happen. For me it sounds like a serious bug in control SW.
I would imagine that "extra hot water" would turn the electric heat on but it doesn't.
Another bug: hot water peak seems not to work either. Maybe this is related to the fact it can't take the electric to
.
The only way I have been able to set electric heaters on is to run this device in manual mode. But then there is this restriction that it be in manual mode only 60 minutes. Let me know if any of you know the way how to force electric heaters on.
Something about my setup: this is ecodan zubadan model, control modified by swedish people. My house is located in northern Finland, 320 m2 and 1250 m3.